Nobody owns the list.
Licences for people who left. Tools that lost their champion. A handful of apps someone expensed and never mentioned. The invoice keeps clearing, so nothing prompts a review.
FundingGovernment programs may cover part of this work — federal, and provincial depending on where you operate.What's available →
Managed IT services
The software stack, selected, wired, and run.
Most companies don't have a software problem so much as a software sprawl problem. Tools bought for one reason, kept for another, half-integrated, and nobody quite sure who owns which login. We pick what you actually need, connect the pieces, and take responsibility for the whole thing working — including the accounts, the licences, and who gets in when someone joins or leaves.
Ask us if funding might be available.
Managed IT services means one partner who chooses your software, wires it together, keeps every account and licence under control, and is the first call when any of it breaks. We don't build the software and we don't do the specialist work — we pick who does, wire it into everything else, own the relationship, and stay the one number you call. For a fifty-person company that usually means reclaiming somewhere between a tenth and a third of the software budget in the first year, and cutting the time a new hire waits for access from days to under an hour.
Software decisions get made once, then never revisited.
Every tool in your stack was a reasonable choice on the day it was chosen. The trouble is that nobody's job is to look at all of them together, and the cost of that shows up slowly.
The pieces don't talk.
Your CRM doesn't know what your accounting software knows. Someone bridges the gap by retyping it, every week, forever.
Access is a favour, not a process.
New hires wait on a chain of forwarded emails. Leavers keep their logins for months. Both are the same missing process, and only one of them is visible.
When something breaks, you triage it.
Many vendors, many support portals, many sets of hold music, and you're the one deciding which of them owns the problem.
Key stats
Four things, in the order they matter.
This is deliberately sequential. Integrating tools you shouldn't be paying for, or putting AI on top of data nobody has organised, is work that has to be undone later.
The right software for how you actually work.
We look at how your team works before we look at what's available. Often the recommendation is to keep what you have and use more of it — a licence you already pay for usually beats a new subscription. Where something genuinely needs replacing, we say so and explain what it costs to move.
The migration, the configuration, the connections.
We do the rollout and wire the systems together. The measure of success is that nobody is retyping data from one screen into another.
A narrow set of tasks, done properly.
We put AI where there's a repeated task with a clear input and a checkable output, and we get the permissions right first — a tool that can summarise your files can also surface the ones the wrong person shouldn't see. Where AI wouldn't help, we'll tell you.
Identity, licences, access, support.
Identity and lifecycle, licence and access management, multi-factor authentication on every account, and the support your team leans on — all of it in the one plan. We're your first line across every vendor in the stack. Managed backup and a one-hour response commitment are add-ons; monitored endpoints and device management are the things here we don't run, and we'll say so rather than imply otherwise.
Vendor management, named. Choosing, licensing, and staying the point of contact for every vendor in the stack — this is what "vendor management" means in practice, and it's the part most sprawl audits skip because nobody's job is to look at all the vendors together.
Licence right-sizing. The seat count almost never matches the login count. Cutting the difference is usually the fastest way this pays for itself.
Seven categories, one point of contact.
Whatever you're already paying for, if it's sound — we work with what's there before we suggest replacing it.
Productivity software
Microsoft 365, Google Workspace, Zoho Workplace — the tenant your team lives in every day.
Communication software
Teams, Slack, Zoho Cliq — calls, chat and meetings on one identity.
CRM software
Zoho Bigin, HubSpot, Jobber — the record of who you talk to and what they bought.
HRIS software
The employee record that drives every other account — the joiner/mover/leaver trigger.
Invoicing software
Zoho Invoice, Jobber — what goes out gets paid, and lands coded correctly when it does.
Bookkeeping and payroll software
QuickBooks, Zoho Books, Payworks, ADP — the books your accountant works from, the runs you approve.
Job and project tracking software
Jobber, Zoho Projects — what's promised and what's actually done.
Choose, right-size, connect, run.
The same four steps above, plus what you end up looking at once they're done.
Step 01
Choose the right tools
You could spend weeks comparing apps. We already know what fits a team like yours and pick the ones you'll actually use, not one of everything.
Step 02
Right-size every plan
Most of your team needs the basics; a few need more. We size each plan to real usage so you stop paying for seats no one signs into.
Step 03
Implement & Integrate
Disconnected apps are where work falls through. We wire them together, and add AI where it helps.
Step 04
Run the day to day
Joiners, movers, leavers, and the tickets in between. We handle onboarding, offboarding, updates, and vendor escalation so none of it lands on you.
↓ we handle updates, support, and escalation
Apps
Step 05
One view, one bill
One dashboard, one bill, one number to call. The whole stack managed for less than the cost of a single hire.
Products
6
Licenses
0
Monthly
$0
One number, every vendor.
This is the part most people underestimate until they've lived without it. You don't call the software vendor, and you don't work out which of your vendors owns the problem. You call us — this is the IT support most of our clients actually need: not a help desk that reroutes you, a single point of contact who already knows your stack.
We're your first line. Most things get resolved without going any further — access, configuration, the thing that worked yesterday. What doesn't, we escalate on your behalf, to the vendor, in their language, with the diagnostics they need, and we chase it. You find out when it's fixed.
What that's worth is not really the fixing. It's that nobody on your team spends an afternoon establishing whose fault something is.
We're not a break-fix shop and we don't do desk-side hardware repair or device management. If a laptop's screen is broken, that's a call to the manufacturer or whoever's physically on site — what we run is the software the replacement comes back to.
Based in Ottawa, working throughout Ontario, and supporting businesses elsewhere in Canada remotely.
- Zoho
- Microsoft
- QuickBooks
- HubSpot
- Zendesk
- Anthropic
- Rippling
- Cloudflare
- Azure
- IONOS
- WHC
Interested in something else? Reach out to see how we can make it work
Questions we get about this.
Is this the same as hiring an MSP?
No, and the difference is what we're accountable for. An MSP keeps infrastructure running and bills against tickets. We choose and run the software your business operates on, integrate it, and act as the single point of contact across every vendor in the stack — including the ones an MSP wouldn't touch, like your HR system or your accounting software.
What happens when we already have an IT provider?
That's common and it works fine. We handle software operations, identity, licensing and vendor coordination; they keep doing whatever they do well. We'd rather coordinate with them than replace them, and we'll say so honestly if we think the overlap isn't worth paying for twice.
Why is there only one plan?
Because tiers would have been theatre. A ladder makes sense when capabilities cluster into genuinely different bundles; ours don't. There's one operational service — choosing, integrating and running your stack, the HRIS, joiners and leavers, MFA, and first-line support — and it doesn't get meaningfully smaller if you pay less. So it's one rate per user per month, with a monthly minimum that carries the smallest teams, plus two add-ons for the things that genuinely cost extra to deliver: managed backup and a faster response commitment. You can tell what you're buying without a comparison chart.
Is multi-factor authentication extra?
No, and it never will be. MFA on every account is part of the base plan — enforced and checked rather than left to each person to switch on. Charging separately for it would be charging you for the lock on the door. We don't sell single sign-on, though: most SaaS vendors gate it behind their own enterprise plan, so you'd be paying us to configure something you'd first have to pay them to unlock. We'll tell you when that trade is worth making for a specific app, and usually it isn't.
Do you do managed detection and response?
Not today, and we'd rather say so here than on a sales call. Endpoint detection and response and device management aren't services we operate. What we do cover is the identity side — MFA enforced on every account, which is where most incidents start, and access that follows the employee record so a leaver's doesn't linger — plus managed backup as an add-on, which is what decides how bad the incidents that do get through turn out to be. If you need monitored endpoints now, we'll point you at someone who does that properly.
Is onboarding and offboarding included?
Yes, in the base plan — it's the one capability we didn't want sitting behind a paywall, because the cost of doing it badly falls on the smallest teams hardest. We wire your HRIS up as the trigger, so a start date, a role change or a termination in the employee record drives the accounts, licences and permissions rather than waiting on a request to us. How far that reaches depends on what each application supports — some SaaS tools simply don't expose the hooks — and we'll tell you which ones can't be wired that way and have to be handled by hand. If we also run your back office, both ends of that workflow sit with the same team.
How quickly do you answer when something breaks?
The base plan includes email and ticket support in business hours, with next-business-day first response. The priority response add-on commits us to one business hour instead, with an escalation path agreed up front and a named person at the end of it. We put those targets in writing before you sign — a stated time is worth something, whereas 'priority' just means ahead of whoever didn't buy it.
Isn't Microsoft 365 already backed up?
No, and this is the single most common misunderstanding we correct. Microsoft and Google replicate your data so their infrastructure can fail without losing it — that isn't the same as being able to recover a mailbox someone emptied in March, or files a departing employee deleted on their way out. Retention windows are short and they're theirs to change. Backup with a retention period you control is our managed backup add-on.
Will you actually recommend we buy less software?
Frequently. The first pass on a new account usually finds duplicate tools and licences nobody's opened in months, and cutting those often covers a meaningful share of what we cost. That's a better first month than selling you something.
Is AI enablement just Copilot licences?
Copilot is often part of it, but buying the licence is the easy step and not the one that makes it work. The work is fixing file permissions so it doesn't surface things it shouldn't, connecting it to the systems where your actual data lives, and showing people the handful of tasks it genuinely does better. Where none of that adds up, we'll say the licence isn't worth buying.
Can government funding cover this?
Often, for eligible Ontario for-profit SMEs. DMAP covers up to $15,000 of planning work through the province's Digital Competence Centre. Other programs open and close through the year, and which ones apply depends on your revenue and sector — we track them and will tell you before you apply whether you're likely to qualify, including when you aren't. Approval and amounts are decided by OCI, not us.
Do you do our bookkeeping?
No — we select, set up and administer the software (QuickBooks, Zoho Books) your books run on. The books themselves stay with you or your accountant. It's the same relationship we have with Microsoft: we run the tenant, not the content that lives in it.
Do you run our payroll?
We administer the system — Payworks, ADP, or whatever you're already on — and keep it wired to your HRIS so a start date or a termination drives it correctly. You submit and approve every run yourself.
Tell us what you're running.
Send us the list — or the invoices, if there isn't a list. We'll come back with what's duplicated, what's unused, and what we'd change first. Seats in use versus seats paid for, reported the same way every month — one part of your business's health, run by us.
Talk to us Or email hi@vitops.ca
Ask us if funding might be available.